COVID-19 has resulted in significant disruption in international airfreight movements. Some international services may not be available, and all international shipments will be significantly delayed.
We seek your understanding during this difficult time globally.
WHERE ARE WE SHIPPING TO: We ship worldwide from Australia.
ASIA: Shipping times are back to normal in Asia
INTERNATIONAL: Delays on international orders. Your parcel will arrive safely, just longer than our usual shipping times. We are seeing delays up to a month however we are communicating with our customers every week via email personally updating them on tracking information. Please understand that we are a small business cannot provided next day deliveries internationally.
INTERNATIONAL TAXES AND DUTIES: Rachelly cannot control these costs and is not responsible for any duties/taxes/VAT applied to your package, so you will be responsible for paying additional charges if they apply.
In rare cases you might be contacted by customs to submit an invoice. In this case, you can simply forward our order confirmation email which you’ve received when placing your order.
If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.
All website prices are exclusive of sales tax. VAT is not collected at checkout. Rachelly is not responsible for VAT and customs fees which will be charged to the customer directly by the shipping service provider.
SHIPPING ADDRESS
Please accurately provide your address and remember to spell out the destination city. Abbreviations, misspellings, and typos can result in delayed delivery.
We are not responsible for lost or incorrectly delivered shipments if the address information provided is incorrect.
Shipping rates are displayed in USD
| Region | Fixed-Rate | Workdays |
| Asia | $6 | 7-14 |
| Australia & New Zealand | $10 | 7-18 |
| Canada | $10 | 10-20 |
| Europe | $10 | 7-18 |
| UK | $8 | 7-18 |
| US | $10 | 7-18 |
| Rest of World | $15 | 10-21 |
Tracking
All rates include tracking.
Send-off
We aim to dispatch your order from our warehouse within 2-3 business days. The shipping times indicated above are approximate time frames and cannot be guaranteed. We do everything within our control to ship your order as soon as possible, however shipping times are not guaranteed.
For further information or special requests please email us at info@rachellystore.com.